FAQs

Yes, there are physical stores for Malar Silks. You can search for our stores here.

You can either write to us at malarsilks.online@gmail.com or you can text us in WhatsApp at +919500922626. Or you can contact us between 9.30 am to 6.00 pm IST. We will try to assist you in every way possible.

Please add the products to your shoppingcart and proceed to checkout. Update the billing and shipping address and proceed further to make the payment.

You can text us in WhatsApp at +91 9500922626 Or you can also reach to us by callingat +91 9500922626 any day between 9.30 am to 7.00 pm IST. We will try to assist you in every way possible to help you choosing yourproducts.

At Malar Silks, the online collections areexclusive designs and we have only one quantity of each. Once a product is soldout, we will not be able to get the same product back in stock.

The catalog collections cloth material isavailable in the Malar Silks Store in Erode. Please write to us at malarsilks.online@gmail.com ,so that we will inquire with the Malar Silks Store and make arrangements forour product to be purchased online.

Yes, at Malar Silks, we accept customer requests regarding multiple orders of cloth material on same designed cloth material.But if there is no available inventory for multiple cloth materials, we willnot accept the order.

We accept payment methods as follows
• Credit cards,
• debit cards,
• net banking,
• UPI transaction to make payment online.

Please try again in case of payment failure.
This can happen for several reasons.
You can also contact your bank and inquire regarding the same because sometimes bank might stop transactions for security reasons.

Please write an email to us at malarsilks.online@gmail.com with details as mentioned below
• Full details regarding the transaction
• Transaction Reference number
• Snapshot of the reference number.
We will check the transaction details, assess the issue.
After the assessment, we will update you on the order status.

Please find our Return and Exchange Policy Here

You can drop an email at malarsilks.online@gmail.com requesting for the same and stating the reason for cancellation. If the order is not processed yet, we will cancel it for you.

In case of online purchases, all the returns should be sent to Malar Silks PVT Limited, 57/6, Perundurai Road, Erode, Tamil Nadu 638011. However, exchange of product can be done only at our store in Perundurai Road, Erode-11.

We allow return only in case of defective/damaged product. We do not commit any return/ refund/ exchange in cases of the customer is dissatisfied with the color, size, shape, quality of the product, only exchange is allowed in such cases.

Make sure that the products returned should be in original condition, unwashed, unused, should have original tags/labels in place and folds intact and returned along with the box in which the product was delivered and return product should be packed properly to avoid further damage.

In case items do not have proper folding, tags are damaged or missing or item is damaged, return and exchange policy will not be applicable for the same and no refund will be initiated in such cases.

In the event of false, frivolous or baseless complaints regarding the delivery or quality of the Products, the customer will not be eligible for refund or replacement.

Exchange is allowed only in cases where customer is dissatisfied with the color, size, shape, quality of the product and exchange is done within 7 days from receipt of product for another product of similar or higher value.

Kindly ensure that the product returned should be in original condition, unwashed, unused, should have original tags/labels in place and folds intact and returned along with the box in which the product was delivered along with the invoice.

No exchange is allowed for items which, when we receive, do not have proper folding, missing tags and damaged or not in saleable condition.

We accept returns only in case of any damage/defects in the cloth material. Hence cloth material without any defect or damage cannot be accepted.

Customer can visit a nearest Malar Silks PVT Limited Store in order to exchange the cloth material. If in case the cloth material has a defect, an intimation of the same must be made via email at malarsilks.online@gamil.com or by call to +919500922626 within 3 days from receipt of the product.

Such email should contain comprehensive details of the defects/complaints of the order/package delivered to you along with the photographs showing defect. Please do not send back any item without consulting with us. The product must be returned to us within 7 days from the product receipt date although the product might reach us anytime.

Malar Silks shall examine the returned products for all such defects/variations, on the basis of the customers' e-mails and whether the same was shipped within 7 days from date of delivery. Once satisfied, we will initiate the refund.

Once the refund is initiated, it will take 7-10 working days for the refund to be processed. Refund, if any, shall be made at the same issuing bank through which the Product was purchased, using the same payment mode.

We will arrange for returns if in case the delivered item has damage or defect. Please note that product should be return through our courier partner DTDC Shipment only. If customer is using any other service provider, they are not entitled to any refund.

Malar Silks shall examine the complaint raised regarding the return request with concerned department. In the event of false, frivolous or baseless complaints regarding the delivery or quality of the Products, the customer will not be eligible for refund or replacement.

Malar Silks shall examine the returned products for all such defects/variations, on the basis of the customers' e-mails. If not satisfied with the return request raised, the request will be declined.

Also, in case items do not have proper folding, tags are damaged or missing or item is damaged, return and exchange policy will not be applicable for the same and no refund will be initiated in such cases and product will be reshipped.

For all cases of returns the customer will bear the shipping charges along with custom duties while returning the product and the same will be deducted from refund amount.